Verloop.io has raised $5 million in its Series A funding round led by Alpha Wave Incubation (AWI), along with existing investors IDFC Parampara and Infosys Co-founder Kris Gopalakrishnan.

Founded by Gaurav Singh in 2015, Verloop.io enables businesses to automate customer support across channels and has processed over 2 billion queries from customers across its clients like Decathlon, Cleartrip, Livpure, Adani Capital, DSP Mutual Fund, Rentomojo, Scripbox, among others. It counts GrowthStory, the venture-builder platform founded by entrepreneurs K Ganesh and Meena Ganesh, as its promoter.

This is AWI’s first investment in India. It was launched in May this year by Abu Dhabi’s sovereign fund, ADQ, to invest $300 million in startups across India and Southeast Asia. AWI is managed by New York-based investment firm Falcon Edge Capital.

“With rapidly changing consumer behaviors, brands are now looking to enhance their customer support experience. We are excited to back Verloop.io and believe their offering is well tied with increasing demand for solutions that enable brands to supercharge their support teams and drive growth.” said Navroz D Udwadia, Co-founder and Partner of Falcon Edge Capital commenting on the investment.

“We plan to allocate 60% of the funds raised in enhancing our tech while using the remaining amount in hiring talent, sales and global expansion across the Middle East, Southeast Asia and the US,” said Gaurav Singh, Founder & CEO, Verloop.io.

Verloop has seen 200% growth in annual recurring revenue (ARR) over the last two years. It is a major customer support automation platform competing with global players like IBM Watson and Amazon’s AWS Chatbot in the customer support segment which is estimated to be $400 Bn industry globally.

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